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How can businesses quantify the impact of IoT?

  • 24 October 2023
  • 5 min

IoT is rapidly transforming the way businesses operate, offering unique potential to optimize operations and enhance customer experiences.

But how can businesses effectively measure the impact of IoT across their operations and capitalize on its potential? In the blogpost below, we will explore the key metrics and methodologies that empower businesses to quantify the influence of IoT across various facets of their organizational structure.

As mentioned in our other blogs one of the top benefits of IoT for businesses lies in its capacity to amplify operational efficiency significantly. By automating processes, reducing downtime, and optimizing resource utilization, IoT has become a cornerstone of modern business strategy. To measure the impact of IoT on operational efficiency, companies can rely on a range of critical metrics. These metrics combine equipment uptime, cycle time, and resource consumption. An illustrative case comes from Vodafone, which conducted a study revealing that implementing IoT technology for equipment monitoring resulted in a remarkable 30% reduction in downtime. This translated into substantial cost savings of up to €1.2 million annually. IoT also serves as a transformative tool for enhancing the customer experience. It achieves this by offering personalized services and expediting response times. To effectively measure the influence of IoT on the customer experience, businesses should closely monitor an array of metrics. These include customer satisfaction, response time, and the commitment to delivering high-quality services. Rolls-Royce, a pioneer in air travel, is a testament to IoT's potential in this regard. By strategically implementing IoT technology in their aircraft engines for performance monitoring and proactive maintenance services, they achieved an uptick in reliability, ultimately leading to increased customer satisfaction.

Unlock fresh revenue streams

IoT has the potential to open new revenue streams for businesses. It does this by enabling the creation of innovative services and products. Measuring the impact of IoT on revenue involves tracking metrics such as sales growth, new product or service adoption rates, and customer retention rates. Schneider Electric is a prime example. By integrating IoT technology into their energy management solutions, they have unlocked fresh revenue streams and witnessed a substantial increase in customer retention. Moreover, IoT's real-time monitoring and alerting mechanisms have a profound impact on safety and security. Measuring the influence of IoT in these domains involves assessing metrics such as incident rates, response times, and compliance with safety regulations. BNSF Railway's deployment of IoT technology for monitoring trains and track conditions has significantly reduced accidents and ensured unwavering compliance with safety regulations. Lastly, IoT impacts significantly to cost savings by streamlining processes and optimizing resource utilization. To measure the impact of IoT on cost savings, businesses should closely examine key metrics, including operational costs, energy consumption, and waste reduction. Walmart's successful incorporation of IoT technology into supply chain operations serves as a remarkable illustration. This resulted in a noticeable reduction in waste and a marked increase in overall efficiency.

In conclusion, businesses can effectively quantify the impact of IoT by carefully tracking and measuring a diverse set of Key Performance Indicators (KPI’s) that are closely tied to their specific IoT use cases. By embracing this data-driven approach, companies can optimize their IoT implementations and extract the maximum benefits from this transformative technology. As IoT continues to evolve, the measurement of its impact will remain an essential tool for businesses seeking to thrive in an increasingly connected world.

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Chris Bosse, Business Development Executive, ICT OrangeNXT