Boon Edam has always been a supplier of physical products. With warranty being the only form of service, the company is now rapidly innovating its business model.
conNXT is at the core of this success. All products leaving the factory now come equipped with sensors. Sellers are no longer just selling a door or access gate; they also provide an SLA. Customers can gain insight into the status of their products, as well as visitor numbers and employee counts on different days of the week, through a personalized dashboard.
The result: increased revenue through the sale of digital services. And significant time savings in over 65 percent of the cases of malfunctions. Because in about a third of the cases, the malfunction can be resolved remotely. And in an equal number of cases, a remote diagnosis has been made so accurately that the right technician, with the right skills, is dispatched with the right parts, eliminating the need for repeat visits
