Parcel point PonstNL supported by Hytech Support, customer of OrangeNXT

Better service through connectivity

Hytech Support

  • 1 February 2019
  • 7 min

Hytech Support understands the importance of keeping equipment working properly so that customers receive optimal service and satisfaction. They don’t wait until a breakdown occurs, but provide preventive maintenance so that work does not grind to a halt.

The experienced and qualified technicians take care of all equipment nationwide, as well as shop furniture. In the unlikely event of a malfunction, they will solve it within the service framework.

We have created a platform that is ready for the future!

The remote colleague

The Hytech Service Cloud aims to monitor the more than 3,300 postal scales of PostNL and others to minimise breakdowns. Remote connectivity is crucial to efficiently deploy service staff. The portal makes the status of all scales clearly visible.

The portal takes care of the total management of the scale. This allows remote resetting of the scale, retrieving weight and even loading of complete configurations, allowing quick resolutions of malfunctions for the customer.

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Download our casestudy here!

Hytech service cloud, improved service through connectivity

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Chris Bosse - OrangeNXT - Business Development Executive