Any disruption on the way to customers escapes your notice. So how do you keep control over the last part of your logistics operation? Use ICT Logistics' last mile solution to efficiently manage mobile employees, closely monitor their operations and intervene where necessary.

When it comes to logistics operations on the road or on-site, you prefer not to leave anything to chance. After all, the employees who are in physical contact with your customers can make the difference between a positive or negative review. That’s why our last-mile solution translates all orders into clear and practical instructions for employees on the road. This allows them to carry out their instructions step by step - efficiently and faultlessly and to the satisfaction of your customers.

But you’re not in control of everything. A road may be blocked, a job may run late or a customer may not respond: anything can happen en route that disrupts the logistics operation, resulting in unnecessary costs and dissatisfied customers. Our last mile solution helps prevent disruptions wherever possible. Or at least minimise their consequences.

ICT Logistics' last mile solution is the extension of the office to the front door. The mobile app allows employees to be constantly in touch. Because they record every action digitally, you have a real-time view of order execution. This enables proactive intervention and adjustment. Does the planning change? In that case, customers automatically receive an update, and you make them happy with excellent service!

Getting the last mile under control

Digitise the last mile from start to finish with our last mile solution. The benefits: real-time monitoring and proactive adjustment of the logistics operation. And most importantly: satisfied customers.

Realistic planning

Distribute all addresses to available vehicles and employees at a single press of a button. Smart algorithms take into account driving times, driving distances and stopping times, they also comprise information on traffic density, fuel consumption, vehicle type and other restrictions. The more realistic the trip planning, the more accurate the predicted arrival times customers receive.

Better communication

Flawless execution hinges on good communication. Send the trip schedule including addresses, assignments and documents to the employees' mobile app. This allows them to navigate directly, follow instructions, scan barcodes, sign off assignments and add photos, videos or other information. No more need for time-consuming phone calls due to the built-in chat function

Make proactive adjustments

What do you do when things go wrong? Our last-mile solution is designed precisely with that in mind. The real-time dashboard warns when execution is out of sync with planning. Because arrival times are updated in real-time, it is instantly clear which customer promises might not be fulfilled. Schedule adjustments are immediately visible in the employees' mobile app.

Realistic planning

Distribute all addresses to available vehicles and employees at a single press of a button. Smart algorithms take into account driving times, driving distances and stopping times, they also comprise information on traffic density, fuel consumption, vehicle type and other restrictions. The more realistic the trip planning, the more accurate the predicted arrival times customers receive.

Better communication

Flawless execution hinges on good communication. Send the trip schedule including addresses, assignments and documents to the employees' mobile app. This allows them to navigate directly, follow instructions, scan barcodes, sign off assignments and add photos, videos or other information. No more need for time-consuming phone calls due to the built-in chat function

Make proactive adjustments

What do you do when things go wrong? Our last-mile solution is designed precisely with that in mind. The real-time dashboard warns when execution is out of sync with planning. Because arrival times are updated in real-time, it is instantly clear which customer promises might not be fulfilled. Schedule adjustments are immediately visible in the employees' mobile app.

What makes our solution so powerful

  • With the back-office application including a dashboard for office staff, you can organise and monitor all processes that are executed in the mobile work field. Monitor the progress of work, change the planning if necessary and analyze afterwards.
  • With the mobile app on the phone or tablet, employees carry out their assignments step by step. The result is immediately visible to all stakeholders, both inside and outside your organization.
  • Built on modern technology. The result is a standard solution that is highly configurable. This allows the software to be set up flexibly according to users' requirements. 
  • Software-as-a-Service. Cloud technology ensures the solution is scalable to your needs and suitable for both small and large companies, from start-ups to multinationals. 

We are proud to work for

Hello Fresh logo
Ambriosa Group logo
ALKEN MAES logo
APPO Aphotheek logo
BPost logo
DESTIL logo
ELSCO drankenhandel logo
KEULEN AUTOMATERIALEN logo
KOSKAMP logo
 NOX NIGHTTIME EXPRES logo
NCONTROL logo
ATL Seafood logo
ORTEC logo
Royal Swinkels logo
Rungis logo
STARLET logo
TIMBER BUILDING logo
VERSALERT logo

More information?

Contact our expert!

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Patrick Nesse, Business Development Executive, ICT Group